Rassoraah – Taste That Travels

At Rassoraah, we are committed to delivering authentic, hygienically packed ready-to-eat Indian meals in a timely and transparent manner. This policy explains how we process, ship, and deliver your orders to ensure a smooth and reliable experience.

1. Order Processing

• All orders placed on our website are processed after successful payment confirmation.
• Orders are typically processed and dispatched within 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping & Delivery Timeline

📦 Domestic Shipping (India)

• Dispatch Time: 1–3 business days
• Delivery Time: 3–7 business days after dispatch (depending on location)

🌍 International Shipping (If Applicable)

• Dispatch Time: 2–4 business days
• Delivery Time: 7–14 business days (subject to customs clearance and destination country regulations)

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout based on:
  • Delivery location
  • Package weight
• Any offers such as free shipping will be clearly mentioned on the product or checkout page.

4. Packaging & Food Safety

• All Rassoraah products are sealed using modern retort technology to ensure safety, freshness, and long shelf life.
• Our food items are packed hygienically and comply with FSSAI standards.
• Please store products as per the instructions mentioned on the packaging.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking ID via:
  • Email, or
  • WhatsApp (on your registered number)
• You can track your shipment directly through the courier partner’s website.

6. Important Notes

• Please ensure that your delivery address, contact number, and email ID are correct while placing the order.
• Rassoraah is not responsible for delays or failed deliveries caused by:
  • Incorrect or incomplete address details
  • Customer unavailability at the time of delivery
  • Courier service issues beyond our control
• Food products once delivered are non-returnable, as mentioned in our Refund & Return Policy.

7. Damaged or Incorrect Delivery

If you receive a product that is:

• Damaged
• Leaking
• Expired
• Incorrect

Please contact us within 24 hours of delivery with clear photos or videos for verification.

8. Contact Us

For any questions related to delivery, shipping, or order status, please reach out to us:

📧 Email: rassoraah@gmail.com
📞 Phone: +91 97837 51070

We aim to respond to all delivery-related queries within 24–48 working hours.